Who we are
These terms apply to every order placed on southendautony.com, operated by Southend Home & Air, registered at 69 Broadmead, Bristol BS1 3DX, United Kingdom. By using this website or placing an order, you agree to them.
Orders & payment
Prices shown at checkout are final and include any applicable taxes. Payments are processed securely by our payment provider, acting as Merchant of Record for your purchase — we never see or store your full card details. You'll receive an email confirmation with your order number once payment is complete.
Product information
We take reasonable care to describe every product accurately, including specifications and images supplied by the manufacturer. Packaging and finishes can occasionally differ slightly from the photos.
Availability
If an item turns out to be unavailable after you order, we'll tell you as soon as we can and refund you in full — we'll never substitute a different product without asking you first.
Returns & refunds
Most items can be returned within 30 days of delivery. See our Refund & Return Policy for the full details, including installed units and faulty goods.
Your account
If you create an account with us, you're responsible for keeping your login details confidential. You can ask us to delete your account at any time — see our Privacy Policy.
Our responsibility to you
To the extent permitted by law, our liability is limited to the amount you paid for the affected order. This does not limit our responsibility for faulty goods under consumer law.
Changes to these terms
We may update these terms occasionally to reflect changes to our services. The current version is always available on this page.
Contact
Questions about these terms? Reach us at support@example.com.